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AGO in Healthcare

Healthcare Advertising Agency for Clinics and Hospitals

One team runs the ads, content and website that bring appointments to your clinic. Setup in the first month, a measurable report every month.

LUXECARE CLINIC
DT. EMİN BORNA
MİŞA DENTAL
İMPLANT İSTANBUL
FERAH DENTAL
GÖZDE DENTAL
ANKAGO CLINIC
DENTAC DENTAL CLINIC
YILDIZ İSTANBUL CLINIC
YAKA DENTAL
DR.DT BURAK AK
FORQUS
TULİPA DENTAL
E-DENT
THE LOFT CLINIC
SILVER DENTAL
One team, end to end

What we deliver to your institution

The team that runs the ads, shoots the content, builds the site and follows up every enquiry is one and the same — no juggling five agencies.

Social Media Management

Your clinic's account becomes a channel that posts regularly, looks consistent and actually talks to prospective patients.

  • Monthly content calendar and a consistent visual language
  • Reels and short-video editing
  • Comment and DM handling, no question lost
  • Doctor introductions and patient information series
  • Monthly performance report
Our Social Media Management service

Website & Software Support

A fast, multilingual site that turns visitors into appointments — and custom software when the clinic needs it.

  • Appointment form, WhatsApp and click-to-call
  • Multilingual setup for international patients
  • Technical SEO and speed work
  • Specialty, treatment and doctor page structure
  • Appointment and CRM integration, custom development
Our Website & Software Support service

Production — Video & Photography

Filming at the clinic, editing and voice-over: content ready to run in ads and on social media.

  • Clinic film and doctor interview
  • Patient experience videos with written consent
  • Vertical set for Reels and TikTok
  • Clinic, team and treatment photography
  • Subtitles, voice-over and foreign-language versions
Our Production — Video & Photography service

Ad Management — Meta · Google · TikTok

You reach the right patient, in the right country, on a measurable budget — and you can see where the money goes.

  • Campaign setup and multilingual targeting
  • Conversion-focused landing page
  • Form, call and WhatsApp conversion tracking
  • Separate budgets per specialty and branch
  • Monthly report readable from the panel
Our Ad Management — Meta · Google · TikTok service

CRM & Patient Follow-up

No enquiry gets lost: every step from the first message to the appointment is tracked in one place.

  • Form, WhatsApp and social requests in one pool
  • Stage tracking: first contact, quote, appointment
  • Reminders and automatic replies
  • Task and owner assignment inside the team
  • Source report: which channel brings patients

SEO — Search Visibility in Healthcare

When a patient searches for a treatment, your clinic should be the one they find: a page per treatment, content in the patient’s own words, measured through to the request.

  • A separate page and title per treatment
  • Patient questions turned into content
  • Technical SEO: speed, mobile, structured data
  • Multilingual SEO with correct language tags
  • Measurement: how many requests per search

GEO — Google Maps and Local Visibility

To be visible in your own district and in “near me” searches: Google Business Profile setup, a review routine and a separate profile for every branch.

  • Profile setup: category, services, opening hours
  • Layout for district and “near me” searches
  • Name, address and phone identical everywhere
  • A separate profile and page per branch
  • Measurement: calls, directions and site clicks
Most in-demand specialties

Solutions built around your specialty

Dentistry — Oral and Dental Health

Dentistry — Oral and Dental Health

Competition in implants, zirconium and Hollywood Smile is fierce, and the flow of local and international patients keeps fluctuating.

Dental patients pick a nearby clinic from the map, often without opening the website.

  • Google Business Profile first: category, hours, photos
  • Targeting searches that join district and treatment
  • Reviews answered regularly, with no outcome promises
Hair Transplant

Hair Transplant

Demand from Europe, the Middle East and North America is strong; the real challenge is reaching the right patient and earning trust.

The decision takes weeks, mostly abroad, and the first contact arrives as a message.

  • Ads and landing pages in each target language
  • Google catches intent; Meta and YouTube warm up
  • Same-day replies, every request logged in one place
Aesthetic & Plastic Surgery

Aesthetic & Plastic Surgery

In rhinoplasty, liposuction and breast surgery, brand trust and reaching the right candidate are what matter.

Patients choose the surgeon, not the clinic; the first visit comes from a profile page.

  • The surgeon and the process at the centre
  • Instagram starts demand, Google catches the decision
  • Comments and messages handled every day
Eye Health

Eye Health

For procedures such as LASIK and cataract surgery, the patient needs to trust you and reach you at the right moment.

Patients start with a question; the appointment request comes on the second or third visit.

  • Treatment pages that answer the question directly
  • Search ads catch patients close to deciding
  • Map visibility at district level
Obesity (Bariatric) Surgery

Obesity (Bariatric) Surgery

For procedures such as sleeve gastrectomy and gastric balloon the decision takes time, while competition and costs run high.

The decision spreads over months; the loss happens in unanswered messages, not in ads.

  • Long-form content on the process, plus remarketing
  • Google, Meta and YouTube together in target markets
  • Information pages and replies in the patient’s language
Beauty & Medical Aesthetics

Beauty & Medical Aesthetics

Beauty centres struggle to build a steady flow of appointments and a loyal client base.

The decision is quick, loyalty is slow; the profit starts at the second appointment.

  • Regular short video on Instagram and TikTok
  • Nearby clients arriving from the map
  • Existing client list and appointment follow-up
Patients in Türkiye

Domestic Patient Flow: From Search to Appointment

The patient searches from your own city, compares, then writes; we stay visible and fast at each step.

A patient in your own city searches, compares and decides within minutes.

Patients from abroad

Health Tourism: Reaching Patients Abroad

The prospective patient searches in their own language, writes on their own channel and expects a fast reply.

You compete not with the clinic down the street but with dozens reaching the same patient.

  • Ads, landing pages and replies in six languages
  • Instagram and Facebook lead in Arabic-speaking markets
  • Yandex and Google planned together for Russian
  • In Europe the weight sits on Google search campaigns
  • Reporting per country: request volume and cost
Healthcare advertising guide

Healthcare advertising: rules, CRM and health tourism

What rules do Google and Meta apply to healthcare ads?

Google and Meta both allow healthcare advertising; what gets rejected is copy that implies a person’s health condition, unrealistic promises of results, and personalised targeting in sensitive categories. On Google, prescription drug ads do not serve in campaigns targeting Turkey.

Content that is often rejected

  • Copy that implies a health condition: lines such as “Are your teeth turning yellow?” or “Is your hair falling out?” fall foul of Meta’s personal attributes policy.
  • Before-and-after images: Meta does not accept before-and-after comparisons in ads for cosmetic procedures and weight loss.
  • Guaranteed-outcome language: phrases such as “guaranteed”, “permanent results” or “completely painless” are reviewed as misleading claims on both platforms.
  • Prescription drugs: on Google, ads that mention a drug name or active ingredient are only open to certified advertisers in permitted countries.
  • Body-focused images: in aesthetic ads, images dominated by skin or shot close to one part of the body can fall under adult content or body image policies.

Targeting limits

Health is a sensitive category on both platforms. Google restricts remarketing and Customer Match lists based on health conditions through its personalised advertising policy, and Meta has removed most detailed targeting options based on health topics.

That is why targeting is built on location, age, language and search intent. Before creating a list from visitors to a treatment page, we check whether that list complies with policy.

How do you fix a disapproved ad?

  1. Read the reason for disapproval: in Google Ads, in the ad’s status details and in Policy manager; in Meta, on the Account Quality screen.
  2. Change the wording that matches the reason. The landing page is reviewed too; if the same wording appears on the site, fix the page as well.
  3. Edit and resubmit. If the disapproval is a mistake, appeal it; re-uploading the same ad unchanged increases the risk of account-level enforcement.

The aim of a fix is not to get around the rules but to make the copy informative: the name of the treatment instead of a direct appeal, a description of the process instead of a promise.

What must healthcare providers in Turkey watch out for when promoting themselves?

In Turkey, healthcare providers may carry out promotion and information activities; they may not run advertising that is misleading, exaggerated or compares them with other providers in order to create demand. The framework is set by the Ministry of Health’s regulation on promotion and information activities by healthcare professionals and at healthcare facilities (Sağlık Meslek Mensupları ile Sağlık Hizmeti Sunulan Yerlerde Yapılacak Tanıtım ve Bilgilendirme Faaliyetleri Hakkında Yönetmelik) and by the ethical rules of the professional chambers.

Generally permitted

  • The provider’s name, address, contact details and opening hours
  • Doctors’ specialties and educational background
  • Informative content about a treatment: the process, who it may be suitable for, possible risks
  • Specialties and services listed on the provider’s licence

Generally problematic

  • Guarantees of treatment outcomes and superiority claims such as “number one” or “the only place to go”
  • Steering patients through price, such as discounts, promotions or “free consultation”
  • Using patient images and patient testimonials in promotion; even with written consent, the scope of use is limited
  • Promoting a specialty or treatment that is not on the licence
  • Steering people towards treatment through celebrity or patient endorsements

How does this apply to digital channels?

  • Instagram posts, the Google Business Profile description, treatment pages and ad copy are all bound by the same principles.
  • Posts from a doctor’s personal account also fall within the professional chamber’s rules.
  • Replies to reviews and messages also carry promotional language; ready-made reply templates go through the same approval.

Content approval workflow in practice

  1. The agency prepares the copy and visuals.
  2. The responsible doctor checks medical accuracy.
  3. The provider’s management or legal adviser approves regulatory compliance.
  4. The approved version is archived with its date; for every piece of live content, you can find who approved it.

The regulation and the professional chambers’ interpretations can change over time. As a healthcare advertising agency, we do not publish copy that falls outside this framework; we recommend confirming the final decision with your organisation’s legal adviser before publication.

How does a clinic CRM and patient follow-up work?

A clinic CRM gathers every enquiry from forms, WhatsApp, phone calls and social media on a single screen and shows which ad each enquiry came from and whether it turned into an appointment. We set up this software for healthcare providers and configure it around the team.

What can you see on a single screen?

  • Source: the campaign, keyword or ad set that brought in the enquiry, linked to it via UTM tags and click ID
  • First response time: the time between the enquiry arriving and the first reply
  • Stage: new enquiry, contacted, appointment booked, attended, no-show
  • Owner and next step: who will call and on what date
  • Reason lost: categories such as unreachable, distance or timing

This view changes advertising decisions. Say two campaigns at a hypothetical clinic bring in the same number of forms, but the enquiries from one of them do not turn into appointments; budget is shifted according to the appointment data in the CRM, not the number of clicks.

How does the setup proceed?

  1. All channels and forms that receive enquiries are listed.
  2. Stages, owners and the target response time are defined together with the provider.
  3. Ad tags, forms and WhatsApp links are connected to the CRM.
  4. The team starts using it after a short training session; in the first weeks, stage definitions are adjusted to how they are actually used.

How is health data protected under KVKK?

Under KVKK (Turkey’s personal data protection law), health data is a special category of personal data and is subject to stricter protection. The CRM holds contact and appointment details, not medical details.

  • A privacy notice on the form; a separate explicit consent tick box where required
  • Role-based access: the call team cannot see medical notes, and export rights are limited
  • Audit log: who viewed which record is tracked
  • No patient lists are uploaded to ad platforms
  • Conversion tracking sends only the fact that an appointment was booked, not personal data

How does digital marketing for health tourism work?

Digital marketing for health tourism starts with choosing countries and languages, continues with a separate page and ads for each language, and turns into appointments through the patient coordinator’s replies on WhatsApp. The prerequisite for this process is that the provider holds an international health tourism authorisation certificate from the Ministry of Health.

The health tourism digital marketing process, step by step

  1. Choosing countries and languages: you start with a few markets, based on the specialty, the languages the coordinator team speaks and ease of travel.
  2. A separate page per language: not a literal translation, but a page that answers the questions prospective patients in that country ask; each language has its own URL and language tag.
  3. Separate ad copy per language: each market’s campaign is set up separately, so one market does not use up another’s budget.
  4. Coordinator replies: ready-made replies on WhatsApp Business in the prospective patient’s language and a rota that covers time differences.
  5. The price question: price is usually one of the first messages. No exact figure is given without a preliminary assessment; instead, you explain what information the figure will depend on.
  6. Preliminary assessment: photos, X-rays or test results are requested. This is health data: the patient is informed first, consent is obtained, and files are stored in the provider’s system, not on a personal phone.

The coordinator team needs to see which country campaign a message came from. To do this, the WhatsApp button on each language page carries a pre-written first message specific to that language and market.

Authorisation certificates and intermediaries

In international health tourism, both the healthcare facility and the intermediary organisation must hold a Ministry authorisation certificate; unauthorised individuals or companies may not act as patient intermediaries. We are not an intermediary: we handle advertising, content and measurement on behalf of your organisation, while your organisation’s authorised team handles treatment and fee discussions. We recommend clarifying topics such as transferring data abroad with your legal adviser.

Common questions

Questions clinic owners ask

Which languages do you run health tourism ads and content in?

We work according to the countries your clinic targets. Ad copy, landing pages and social media content are produced in that market's language, and we build a multilingual structure on the website side as well.

How large should the advertising budget be?

The budget depends on the specialty, the target country and the competition; there is no single correct figure. In our first meeting we set a starting budget and agree on what will be measured, based on your current patient flow and your goal.

Do you have access to patient data? How do we handle data protection?

We do not access patient records or medical data. On the advertising and CRM side only the contact enquiries the institution itself collects are processed; forms carry explicit consent notices and the data stays in the institution's own systems.

Can patient images be used in promotional content?

Only with the patient's written consent and within the limits the regulations allow. Promotion rules in healthcare are strict; we stay inside that frame in before/after and patient-story content.

How will I follow the results?

We prepare regular reports from the data in the ad dashboards: number of enquiries, breakdown by source and the conversion steps. If the measurement connectors are set up in the panel, the figures come straight from your own accounts — nothing is typed in by hand.

Will you work on advertising only, or social media only?

Yes. We provide the services individually as well. One thing worth saying: when advertising, content and follow-up are set up together, the journey from enquiry to appointment runs noticeably more smoothly.

How long does it take to get started?

After the first meeting we review the institution's existing accounts, website and content archive and draw up a plan. The advertising side starts quickly if the accounts are ready; production and website work depend on the shooting and approval schedule.

What do we need in order to bring in patients from abroad?

Start with language: your website and landing pages have to work in the languages of the countries you target. Then the channel mix — search ads, social media and map/SEO visibility carry different weight in each market.

  • Contact: the channel patients already use — WhatsApp, a form, a phone number — must be open, and messages need a prompt reply.
  • Measurement: the panel should show which country and which campaign every enquiry came from.

What separates clinics is clear wording in the right language and response speed.

How is local visibility built for a dental clinic?

Most dental demand comes from the surrounding streets, so the Google Business Profile sits at the centre of the work.

  • The profile is filled in completely: category, services, opening hours and real photos of the clinic.
  • The site and the profile are arranged to answer searches that include a district or neighbourhood name.
  • Map rankings move with the accuracy of the profile, the flow of reviews and how close the searcher is.
  • Reviews get regular replies; a negative one is answered calmly and without going into treatment detail.

We set this up and keep it maintained. We promise no ranking — we report progress with the searches, calls and direction requests shown in the profile.

What rules do you follow when working with healthcare providers?

Health is a category the advertising platforms place under their own rules: some targeting options are restricted and the wording needs more care. How we work:

  • Wording: we keep the language informative, with no promise of a result or a treatment outcome.
  • Data: patient data is not used for ad targeting; on the advertising side we only handle the contact requests the provider collects itself.
  • Forms: the notice and consent flow follows the personal data protection rules in Türkiye, and the data stays in the provider’s own systems.

We do not give legal opinions. Where a topic looks uncertain, we ask for approval from your own legal adviser.

How do you advertise a dental clinic?
Dental clinic advertising starts with a Google search campaign targeting patients nearby and a complete Google Business Profile. Searches for treatments such as implants or root canal treatment are kept in separate ad groups, each leading to its own treatment page. The copy contains no prices, discounts or guaranteed results; the language stays informative. Measurement is set up on forms, calls and WhatsApp clicks, and the CRM tracks which searches turned into appointments. When choosing a dental clinic advertising agency, ask in the first meeting whether this measurement will be set up.
Why are hair transplant and cosmetic surgery ads rejected?
The most common reason is that the copy or image makes assumptions about the person’s appearance or health condition; direct appeals such as “Losing your hair?” fall foul of Meta’s personal attributes policy. Before-and-after images, promises of guaranteed results and images containing nudity are also grounds for rejection. Because the landing page is reviewed too, the ad will be rejected again if the same wording remains on the site. The copy and the page are made informative together and then resubmitted.
What is the difference between a health tourism agency and an intermediary organisation?
An intermediary organisation holds an authorisation certificate from the Ministry of Health and refers patients from abroad to healthcare facilities, often arranging travel and accommodation as well. A health tourism advertising agency handles advertising, the website, content and measurement on behalf of the provider; it does not discuss treatment or fees with patients. Working with an agency does not remove the certificate requirement; the provider being advertised must hold one.
What does a clinic CRM do?
A clinic CRM gathers patient enquiries from different channels into a single list and shows the stage each enquiry is at. You can see at a glance who has not been called yet, who has been given an appointment and who did not attend. Because the ad source is linked to each enquiry, it also measures which campaign brings in appointments. We set up this software for healthcare providers and configure access rights around the team; it does not replace the medical records system, it works alongside it.
How should a clinic reply to reviews on Google Maps?
A reply must not confirm or disclose that the person is a patient, or anything about their treatment or appointment; even a phrase like “during your treatment” reveals that information. A short thank-you or apology and an invitation to the provider’s contact channel are enough. Do not get into an argument over a negative review; if a review violates Google’s policies, report it through the Business Profile. Whoever writes the reply, the same template and approval sequence are used.

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